Business Phone Systems

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Business Phone Systems

Advantages of a Cloud-Based Business Phone Systems

1. Fully-Integrated Communications System

A report from the research study firm Gartner explains that incorporating a business's interactions with its daily applications for organisation processes and workflows helps increase performance.

Business tools that operate in the cloud are simple to release, making it possible for staff members to remain linked whether they are in the office or on the go. In this method, the cloud supplies a constant company presence and helps to increase efficiency with seamless access to CRM tools, e-mail, instant messaging, voice and video conferencing.

2. Control Over Modes of Communication

A cloud-operated system puts services in the motorist's seat, permitting them to pick exactly what functions they need, with access to turn them on or off easily.

Likewise, cloud services give employees anytime, anywhere access via a smart device, desk phone or softphone to all their calling functions. Even much better, they can have real-time access to their crucial company software.

3. Top Line Business Features

A cloud-based phone system would provide small businesses access to the types of network applications that one would usually find at larger corporations. These include functions such as a Virtual Assistant, Auto Attendant, Never Miss a Call or Call Center solutions.

4. Mobility and Ease of Use

Today's workplace is significantly mobile, and small businesses specifically have to have the ability to operate from numerous places.

With a cloud-based system, small company employees have access to functions that permit them to log in from anywhere so that they can be reached while on the go, providing customer-facing and revenue-producing workers higher control over their performance.

5. Time Management and Efficiency

Web-based consumer portals enable IT personnel to manage their system more effectively. With insight into the setup, service setup, trouble tickets, training, billing and call analytics, this complete access to a customer's system and account allows them to invest fewer resources on project management and focus more on work that adds to the bottom line.

Likewise, cloud services can quickly incorporate other cloud-based applications, offering mobile employees access to all the functions and performance they have to work just as effectively as if they remained in the workplace.

6. Versatility to Scale Up (and Down).

As a company grows, so does the need to employ brand-new workers, open brand-new workplaces and onboard brand-new customers. This needs an interactions system that can scale up-- or down-- as the need arises.

With a cloud-based phone system, companies can add as many extensions as they need to accommodate heightened call volume, or, if needed, simply call in to deactivate these extra extensions. Unlike standard systems, organisations only spend for the extensions they need for as long as they require them.

7. Service Continuity.

Dealing with a phone system "in the cloud" allows businesses to remain connected to their clients no matter the environment. A cloud-based interactions system is most likely to be unaffected by outside aspects such as severe weather or other concerns that may keep workers from getting to the workplace.

With a cloud-based system, organisations can preserve a consistent presence-- and gain access to the tools required-- to keep things running smoothly.

8. Improved Customer Service.

With the Virtual Receptionist (VR) or Auto Attendant feature, services can easily direct calls to numerous departments as well as develop greetings distinct to an offered department.

For example, a business could establish a holiday greeting in advance (via the administrative website) and pre-set it to revert to the non-holiday greeting on a specified date. It might likewise add an on-hold message about unique promotions or typically asked concerns.

9. New Service Features Added Easily.

Throughout busy seasons, some organisations will add premium calling functions to increase call-taking performance and make the most of staffing. Call Groups, for instance, allow incoming calls to ring on multiple extensions.

Call Queues offer a "dynamic waiting room" for callers that let organisations customize the on-hold experience and better manage call volume. Both assistance to decrease voicemails, missed calls and hectic signals, allowing service to as lots of callers as possible.

10. Cost Savings.

Large savings are another benefit of a cloud-based phone system. Moving telecommunications off of PBX platforms and to the cloud can be less costly relative to monthly service rates versus that of a standard system, assisting to decrease costs and, eventually, boost profitability.

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